Center for Global Services
Meet the Center Staff

Urmi Otiv, Director, Center for Global Services
Urmi has been with the Center in various roles of increasing responsibility since 1998. Since 2004 she has served as Associate Director for Student Services at the Center. She has previously taught courses in philosophy, Hinduism, and logic and critical thinking at University of Mumbai in India and at Oklahoma State University. Urmi earned a master's degree in philosophy and psychology from University of Mumbai and a second master's degree in education from Rutgers University.

Urmi is excited to lead the Center in its mission to coordinate cultural programs and immigration-related services for more than 5,000 international students, scholars, faculty, and their dependents, and serve the broader campus community in an administrative and advisory capacity. She looks forward to cultivating and launching programs, services, and policies to strengthen the universityís international mission and provide a high-quality experience for the Rutgers international community.

You may contact Urmi directly at uotiv@global.rutgers.edu

Martha Baillargeon, International Student Adviser
Martha joined the Center in March 2016, excited to contribute to the diverse international community at Rutgers. Born in Maine and raised in upstate New York, Martha completed her undergraduate studies in International Relations at Boston University. During her studies she held a work study position at BU's International Students and Scholars Office, sparking her interest in working with international students. Later she spent nearly 5 years studying and working in Geneva, Switzerland during which time she earned a Master's in International History and Politics from the Graduate Institute of International and Development Studies. Prior to joining Rutgers, Martha worked with students studying abroad in Geneva, government development projects in Southeast Europe and international students learning English in New York City.

You may contact Martha directly at mbaillargeon@global.rutgers.edu

Asenath Dande, Associate Director, Faculty & Scholar Services
Asenath joined the Center for Global Services in December 2005. With her ten years of experience in various roles in Higher Education, Asenath brings with her a wealth of experience in regulatory matters, administration, and cross cultural communication. Prior to joining Rutgers, Asenath had served as Coordinator of the Office of International Services at the University of Medicine and Dentistry of New Jersey for three years, and for four years prior to that as Director of the International Advisement Office at The Juilliard School, NY.

She has a Master's degree in Educational Administration from St. Lawrence University, NY, a Bachelor's degree in Education from the University of Nairobi, Kenya and experience in foreign language teaching and curriculum development. Prior foreign language teaching experience includes teaching elementary and intermediate Kiswahili language courses at St. Lawrence University, NY, Lincoln University, PA and the University of Delaware, DE. She is also an active member of NAFSA: Association of International Educators.

In her current position she advises on matters pertaining to H-1B nonimmigrant status and permanent residency.

You may contact Asenath directly at adande@global.rutgers.edu

Caroline Foga - Front Desk Coordinator
Caroline was born and raised in San Juan, Puerto Rico, and came to the U.S. in 1990. She is fluent in Spanish and holds a Bachelor's degree in Psychology from Thomas Edison State College. Caroline worked at Middlesex County College prior to joining the Center for Global Services in December 2008; one of her jobs at Middlesex County College was in international student admissions. Caroline is also a licensed real estate agent and a member of the National Association of Realtors.

You may contact Caroline directly at cfoga@global.rutgers.edu

Julie Hafeez, International Faculty/Scholar Adviser
A graduate of Drew University in Madison, New Jersey, Julie Hafeez majored in French and Middle East Studies. She was an Immigration Paralegal for 3 1/2 years at an immigration law firm in Philadelphia, Pennsylvania, where she specialized in communicating with and interviewing clients in order to assist them throughout their petition and application processes. She has studied abroad in France, Egypt and Morocco. Her Italian and Syrian ancestry, along with her exposure to au pairs and study abroad students as a child, has resulted in her passion for cross-cultural exchange. Julie joined the Center for Global Services in February 2011.

You may contact Julie directly at jhafeez@global.rutgers.edu

Patrick Haggerty, International Student Adviser
Patrick is a native of northern New Jersey and joined the Center for Global Services in December 2014. He earned a B.A. in Psychology at The Richard Stockton College of New Jersey and a M.Ed. in Student Affairs from Kutztown University of Pennsylvania. While completing his masters, Patrick interned for the Global Education Center at Montclair State University. Multiculturalism has played an important role in both his student and professional development. As an undergraduate, Patrick embarked on his first international endeavor studying abroad in Limerick, Ireland. During graduate school, he spent a summer participating in a language exchange with a host family in Moissy-Cramayel, France, and most recently he was an English instructor at Yantai University in Yantai, Shandong, China. Patrick loves to learn about cultures and people from around the world and he looks forward to fostering positive learning experiences for the international students of Rutgers.

You may contact Patrick directly at phaggerty@global.rutgers.edu

James A. Jones, International Student Adviser
James Jones was born and raised in Hoboken, New Jersey and received his Bachelors in Culinary arts from the Pennsylvania College of Technology. Afterwards he joined the Jet Program and lived in Akita, Japan for three years teaching English. To continue on his path of education James received his Masterís in Student Affairs and Higher Education from Indiana State University and worked at the University of Nevada, Las Vegas as a program coordinator for international students where he created both small and large scale programs to help international student acclimate to Las Vegas and UNLV.

You may contact James directly at jjones@global.rutgers.edu

Eirinn Jones -- Insurance and Accounting Coordinator
Eirinn joined the Center for Global Services in November of 2006. Born and raised in New Brunswick, New Jersey, Eirinn attended Rutgers University and graduated with a BA in Anthropology. Prior to joining the Center Eirinn managed the Busch Campus Center Convenience Store, and also worked for several years as Customer Service Manager and Accounting Clerk at the Rutgers University Bookstore.

You may contact Eirinn directly at eljones@global.rutgers.edu

Katsumi Kishida, Assistant Director of Programming
Katsumi joined the center in May 2013 as an International Student Adviser. Growing up in both Japan and the United States, she knew early on that she wanted to work with the international community as a career. She has been passionately helping international students since her undergraduate days at Ritsumeikan University in Kyoto, Japan where she majored in International Relations. Katsumi was also an F1 Visa student herself while doing her Master's Degree in International Education at Teachers College, Columbia University, so she understands the challenges and the joys international students face when studying abroad. Starting November 2016, she took on a new role at the center as Assistant Director of Programming. In this role, she is responsible for expanding our international programming initiatives to the global Rutgers community, not only in the New Brunswick campus but to the RBHS-Newark campus as well. Through the centerís programming initiatives such as International Student Orientation, International Friendship Program and International Womenís Group, she is excited to create opportunities for the greater Rutgers community to engage in cross cultural exchange and bring together communities for lifelong learning and friendship.

You may contact Katsumi directly at kkishida@global.rutgers.edu

Carol Long, Front Desk Coordinator
Carol joined the Center staff in February 2004 in a data entry support position and is currently a part-time client services assistant at the Center. During her many years of employment at Rutgers, Carol has worked in the central administration as secretarial assistant for the Executive Assistant to the President for Community Affairs and for the Associate Vice President for Computer and Information Services.

You may contact Carol directly at caroll@global.rutgers.edu

Susan Maldonado - SEVIS Compliance Administrator
Susan joined the center as the Front Desk Adviser in August of 2006. Although born in New Jersey, Susan grew up in Sao Paulo, Brazil, speaks fluent Portuguese and Spanish and still has strong family ties to South America. After graduating with a degree in History from Skidmore College, Susan returned as an adult to live in Brazil, teaching English and building a small software company together with her husband. After returning to the US, Susan lived in New Mexico and has traveled as frequently as possible. Her prior work experience in the private sector provided her with a strong background in customer service and administrative matters, which she is putting to good use at the Center.

You may contact Susan directly at susanmal@global.rutgers.edu

Carissa McCarthy -- International Student Adviser
Carissa McCarthy joined the Center for Global Services in November 2006. She grew up on Long Island, NY and has always enjoyed learning about different cultures. She received her B.S. in Graphic Design Communications from Philadelphia University. During her undergraduate studies, she studied abroad in Florence, Italy for a semester. Upon returning, she decided to pursue a career in International Education. She later received her Master's degree in Intercultural Communications from the University of Pennsylvania. Along her journey to Rutgers, she helped her husband (previously an F-1 student) change his status to a permanent resident. Carissa has also conducted English conversation groups at the International House in Philadelphia.

You may contact Carissa directly at carissam@global.rutgers.edu

Mohini Mukherjee, Associate Director, Student Services
Mohini Mukherjee first came to Rutgers as an international student in 1999 to pursue her graduate education after the completing her undergraduate major in English from India. She earned two Master's degrees from Rutgers -- Women's Studies and Human Resource Management. Mohini has worked in various capacities within Residence Life and student services offices at Rutgers before joining the Center as an International Student Adviser in August 2006. Over the years, Mohini has gained in experience and expertise; in her role as Associate Director for Student Services, she looks forward to executing the Centerís regulatory compliance responsibilities as they pertain to international students and overseeing the coordination of the Centerís student services and programs, including our cornerstone International Student Orientation program.

Her very diverse personal and professional background has greatly contributed to her interest in the field of higher education with a keen focus on international education. She would like to be of as much assistance as she can to the international student community at Rutgers and would also like to partner with other university units to make the international student experience at Rutgers the very best!

You may contact Mohini directly at mohinim@global.rutgers.edu or by phone at (848) 932-7015

Jinling Quan, International Student Adviser
Jinling is an ethnic Korean minority who was born in China, and came to the U.S. during her high school years. She grew up in a bilingual/bicultural community called Yanbian Korean Autonomous Prefecture in China, where she was exposed to both Korean and Chinese languages and cultures at an early age. Because of her unique ethnic background, she was always interested in learning different languages and cultures. Jinling did her study broad at Waseda University during her undergraduate study at UNC-Chapel Hill. She recently received her M.A. degree in International Education Development at Teachers College, Columbia University. While studying at TC, she also worked at the International Students and Scholars Office at Columbia University. Through her personal and work experiences, she understands the challenges of many international students may face as a new comer in this country. Jinling is excited to join the diverse community and is looking forward to support international students in reaching their personal and professional goals during their time at Rutgers.

You may contact Jinling directly at jquan@global.rutgers.edu or by phone at (848) 932-7015

Justin Schlossberg - International Student Adviser
Justin Schlossberg joined the Center for Global Services in April 2012. Justin graduated from The George Washington University with a Bachelorís degree in International Affairs and has studied abroad in China. Upon graduation, he spent two years working as an English teacher in Mokpo, South Korea and Singapore and has traveled extensively throughout East and Southeast Asia. More recently, Justin worked for two years in the hospitality industry handling customer service responsibilities. Born in New Brunswick, Justinís travels have come full circle and he is excited to be assisting international students attending Rutgers and learning about their cultures and countries.

You may contact Justin directly at jschlossberg@global.rutgers.edu

Lauren Tong, Assistant Director for Student Services
Lauren developed a strong interest in International Education as a graduate assistant at the Center for Global Services in Fall of 2012. After working with the Center on various programming and administrative projects, Lauren became an International Student Advisor in 2013. She focused mainly on immigration regulations as well as coordinating the International Student Orientation. At CGS, Lauren enjoys building relationships with students, fostering the orientation program, and providing outreach to campus partners.

Lauren received a BA and an Ed.M. in College Student Affairs from Rutgers. As a longtime Scarlet Knight, Lauren is passionate about helping students navigate this large university, and promoting international student involvement and leadership. Lauren aims to provide a smooth transition and a positive experience for international students at Rutgers.

On her time off, Lauren loves to travel, exercise, enjoy food, and spend time with her family and friends. She is excited to take on the Assistant Director position and looks forward to continue supporting the international students on campus.

You may contact Lauren directly at ltong@global.rutgers.edu or by phone at
(848) 932-7015.

Ruimin Zhang, International Faculty and Scholar Adviser
Ruimin joined the Center for Global Services in March 2013. Her interest in the field of international education began about 23 years ago, when she entered the United States as a visiting professor from China. She holds a B.A. & M.A. in English language and literature from Wuhan University and an Educational Specialist (ED.S.) degree in Bilingual/Bicultural Education from Seton Hall University.

Prior to joining Rutgers, Ruimin had served for 7 years as Senior Coordinator of the Office of International Services at the University of Medicine and Dentistry of New Jersey (UMDNJ) advising international students, faculty and scholars on H-1B, J-1 and F-1 matters. For 7 years prior to joining UMDNJ, she held the position of Assistant Director of the International Services Office at George Mason University, also handling similar types of visas. Here at Rutgers, Ms. Zhang will primarily advise international faculty and scholars on H-1B visa. Ruimin enjoys meeting people from various countries with different cultural backgrounds. She looks forward to meeting and working with many of you at Rutgers.

You may contact Ruimin directly at rzhang@global.rutgers.edu or by phone at
(848) 932-7015.

Carlo Santoro, International Faculty and Scholar Adviser
Carlo Santoro joined the Center for Global Services on February 16, 2015. He graduated from Rutgers University with a BA in Italian and furthered his studies of Italian at Rutgers in the graduate program. Carlo has a very diverse background that includes experience in advertising and public relations, trade promotion, government relations and business development, among others. Specifically, Carlo comes to us with over seven years of experience as Responsible Officer for J-1 Visa Program, including implementation, management and growth of program. As the Deputy Secretary General of Italy-America Chamber of Commerce, Inc. in New York, Carlo launched the organizationís successful J-1 Exchange Visitor Trainee Program and was its designated ďResponsible OfficerĒ. He was responsible for providing immigration counseling and advice to students and trainees, assuring positive and successful experiences and outcomes. Carlo is also credited for cultivating and maintaining strong relationships with US Government Agencies (USCIS, State Dept.), Italian Embassy and Consular office and colleagues in other sponsoring organizations and schools, to assure the effective functioning of the visa programs.

His career highlights also include his role in establishing the US subsidiary of a European renewable energy company where his responsibilities included business development, public relations and outreach with universities and research institutes. As an independent consultant, Carlo has served clients in diverse fields including immigration law, the food and wine industries, manufacturing, import/export, chemicals and construction. Carlo is excited to bring his diverse experience and passion for international education to the service of Global Services and to the entire Rutgers University community. He looks forward to meeting and working with many of you at Rutgers.

In his current position Carlo advises on matters pertaining to J-1 nonimmigrant status.

You may contact Carlo directly by email at csantoro@global.rutgers.edu or by phone at
(848) 932-7015.